Residential Case Study
Submitted by Laura Shepherd on 04/03/2009 - Senior Marketing Manager
When her husband's job meant a move from Melbourne to Marylebone, Kate Chard knew that one of the problems they would encounter would be furnishing their new home. After all, his job was on a short-term but open-ended basis, so how could they justify the outlay on a completely new set of furniture and fittings?
"It was something we weren't sure how to approach," says Kate, 37, "but Roomservice by CORT provided the ideal solution." The Howard de Walden Estate, owners of their flat, had recently signed an agreement that made Roomservice by CORT the recommended furniture rental provider for the estate's properties. "We called Carter Jonas, the managing agents for our flat, who recommended Roomservice by CORT and that was as difficult as the process ever got," recalls Kate.
She continues: "Although we weren't obliged to use Roomservice by CORT, we found the process of renting furniture with them so easy and their staff so helpful that it just made sense to use them. We ordered everything we needed online - from beds to couches to tables to kitchen utensils - five days before we moved in, and we arrived it not only had all been delivered, but unpacked as well.
"What particularly impressed us was that the customer service didn't stop once the furniture had arrived. One of the lamps we had rented was accidentally broken and a replacement was delivered the very next day. When you combine this level of service with the very reasonable rental costs, I would have absolutely no hesitation in recommending Roomservice by CORT to friends in a similar position to ourselves."