Hire Agreement Terms

Our Hire Agreement terms comprise of our Business Terms at Section 1 and of our Consumer Terms (for individual customers (consumers) at Section 2. Businesses and consumers have different rights under law and our terms reflect these differences.

IMPORTANT - YOU SHOULD READ THIS CAREFULLY

YOUR RIGHTS:

Under this Agreement the Goods do not become your property and you must not sell them.

Acceptance of this Agreement means you will be legally bound by its terms.

If you are a corporate body or a partnership of four or more partners, you will not be a consumer under the Consumer Credit Act 1974 and this Agreement is therefore not subject to regulation by the Financial Conduct Authority. The terms set out in Section 1 of this Agreement shall apply.

If you are an individual, a sole trader, unincorporated association or partnership with three or fewer partners (which are not corporate bodies), for the purposes of this Agreement you will be a consumer and the terms in Section 2 shall apply including the protections provided under the Consumer Credit Act 1974.

Section 1 - Hire agreement terms for businesses

TERMS AND CONDITIONS OF HIRE (“Conditions”):

1. DEFINITIONS AND INTERPRETATION

1.1 In this Agreement, the following words and expressions shall have the following meanings:-

“Agreement” means these Conditions, the Lease and any documents referred to in them.

“Approved Engineer” means someone who has been chosen or authorised by Roomservice to install, inspect, repair, or replace the Goods.

“Event of Default” any of the events referred to in clause 12.8 (b).

“Equipment” has the meaning given to it in the Lease.

“Damage Waiver Protection” means the cover which protects you from being charged for Goods that are damaged due to fire, theft, or flood.

“Deposit” the deposit as specified in the Lease.

“Furnishing Quotation” a quotation describing the costs of hiring our Goods and any other important information supplied by Roomservice prior to entering into this Agreement.

“Goods” the electrical Equipment, accessories, furniture and fittings as specified in the Furnishing Quotation to be supplied by Roomservice which expressions shall include all replacements and renewals thereof and all accessories and additions thereto.

“Hire” means the provision of goods by Roomservice to the Hirer under this Agreement, whereby the Hirer is granted possession and use of the Goods in return for payment, subject to these Conditions.

“Hirer” the firm or Company hiring the Goods shown as the customer in the Furnishing Quotation.

“Hire Period” the period commencing on the date on which the Goods are delivered to the Hirer or its agents continuing month to month until terminated in accordance with clause 12.

“Inventory” an inventory providing details of the Goods.

“Lease” the accepted Furnishing Quotation and Hire Agreement.

“Minimum Period” the minimum period of time in respect of which hire charges will be payable by the Hirer as specified in the Quotation and Lease documents.

“Property” the premises at which the Goods are delivered as specified in the Furnishing Quotation.

“Roomservice” means Cort Business Services UK Limited incorporated and registered in the UK under company number 06448915 and whose registered office is situated at 28 Barwell Business Park, Leatherhead Road, Chessington, Surrey, KT9 2NY trading as Roomservice by CORT.

1.2 The headings to the paragraphs in these Conditions are for ease of reference only and do not affect their interpretation.

1.3 Subject to any variation under clause 1.4, this Agreement will be subject to these Conditions to the exclusion of all other terms and conditions (including any terms that the Hirer purports to apply under any purchase order, confirmation of order or any other document).

1.4 No variation to these Conditions shall be binding unless agreed in writing between the parties and signed by or on behalf of a director for the time being of Roomservice.

1.5 Each order for the Goods by the Hirer shall be deemed to be an offer by the Hirer to hire the Goods subject to these Conditions. Orders placed by the Hirer’s employees or agents employed by the Hirer will be binding on the Hirer if it is reasonable for Roomservice to accept that such individuals have the authority to place such orders.

1.6 No order placed by the Hirer shall be deemed to be accepted by Roomservice until a written acknowledgement of order is issued by Roomservice or (if earlier) Roomservice delivers the Goods to the Hirer.

2. HIRE

The Hirer agrees to take and Roomservice agrees to supply the Goods on hire subject to the terms in this Agreement and in the Lease.

3. HIRE PERIOD

The hiring of the Goods shall continue for the duration of the Hire Period.

4. DELIVERY

4.1 Prior to delivery and as part of the account opening process we will undertake a credit check with a credit reference agency.

4.2 Any dates specified by Roomservice for the delivery of the Goods are intended to be an estimate only, and subject to availability of resources.

4.3 Subject to the other provisions of this Agreement, Roomservice will not be liable for any direct, indirect or consequential loss (which terms shall include without limitation, loss of profits, loss of business, depletion of goodwill and like loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods for any cause whatsoever.

4.4 If any delay in delivery is caused by the Hirer due to access restrictions to the Property, security or lack of reasonable storage space and less than 2 working days’ notice has been given to Roomservice then Roomservice reserves the right to charge for any costs incurred due to such delay.

4.5 An Inventory shall be supplied to the Hirer on or soon after delivery of the Goods. The Hirer shall be responsible for immediately inspecting the Goods and shall note any defects in fit, finish or performance to specification of the Goods on the Inventory as appropriate.

4.6 The Hirer (if onsite at the Property at time of delivery) will be required to sign the Inventory and hand it to the Roomservice delivery team, which shall constitute evidence of the Hirer’s acceptance of responsibility for the Goods as listed therein. If the Hirer is not onsite at the Property at time of delivery and fails to raise any queries within the said period of seven days, the Goods will be deemed to have been delivered in accordance with the Inventory.

5. ELECTRICAL EQUIPMENT

5.1 Roomservice will install any electrical Equipment as detailed in the Lease at the Property subject to Roomservice’s terms and conditions of installation and shall connect the Equipment to the appropriate services where adjacent. The Hirer shall employ at the Hirer’s expense such additional qualified tradesmen as are required necessary to facilitate the installation of electrical Equipment.

5.2 Any satellite or radio-receiving device subject to this Agreement is not warranted to receive transmissions other than those received at the time of delivery.

5.3 The Hirer shall notify Roomservice immediately of any breakdown or unsatisfactory working of the Equipment, whereupon Roomservice shall arrange for an Approved Engineer to effect necessary repair or replacement of the Equipment. The Hirer shall not allow anyone except an Approved Engineer to interfere with any of the Equipment or attempt to repair it.

5.4 The Approved Engineer may remove the Equipment from the Property to examine or repair it, in which case Roomservice will provide the Hirer with a substitute of a similar type, and shall install it at the Property as soon as is reasonably practicable.

5.5 Roomservice accepts no liability for any loss or damage resulting from any breakdown of the Equipment from any cause whatsoever, including without limitation any subscription fees (or similar charges) paid by the Hirer in respect of receipt of Satellite/Cable/Terrestrial broadcasting (howsoever arising). Roomservice is not responsible for the replacement and repair of recordable media.

5.6 The Hirer must obtain and keep up to date all licenses, permission or consents that may be required in respect of any Equipment provided. Where applicable the Hirer must obtain any approval for the installation of the Equipment that may be required from any landlord or owner of the Property or their agent.

5.7 Where the Equipment includes any remote control or battery powered devices or light bulbs, new batteries and bulbs will be provided on installation, and the Hirer shall be responsible at their own expense to fit replacement batteries and light bulbs thereafter. Any call-out made by the Hirer for attending to battery or light bulb expiry will be charged at the standard re-visit charges (available on request).

6. DEPOSIT

6.1 The Hirer shall pay the Deposit to Roomservice on the commencement of this Agreement.

6.2 Roomservice shall hold the Deposit throughout the Hire Period and subject to any deductions made pursuant to clause 6.3, shall repay the Deposit to the Hirer 14 days following the receipt of all of the Goods by Roomservice following the termination of this Agreement.

6.3 Roomservice shall be entitled to retain the whole or part of the Deposit for the purpose of setting off the same against any liability of the Hirer under this Agreement.

7. HIRE CHARGES

7.1 For the duration of the Hire Period, the Hirer shall pay to Roomservice in advance the hire charges as specified in the Lease in monthly intervals at the beginning of each month, on receipt of the invoice. Time shall be of the essence in respect of all sums due from the Hirer under this Agreement.

7.2 Unless agreed in writing beforehand, an initial payment in respect of one full month’s hire charge together with the Deposit and any agreed delivery and collection charges will be due and shall be payable by the Hirer prior to delivery of the Goods. Roomservice shall not be obliged to make any delivery of the Goods until these have been paid in full.

7.3 Rental Charges are invoiced monthly in advance at the beginning of each month as follows:

1. the first invoice will be raised on the 1st of the month following delivery and will cover rental from the delivery date to the end of the following month plus the delivery and collection charges and the Deposit. The upfront payment that has been made should be deducted from this invoice and the balance paid.
2. thereafter the invoices will be raised on the 1st of each month and will cover the next full month’s rental. This will continue until the end of the rental and/or the Goods are removed / purchased;
3. any changes to the Goods (additional items, exchanges or returned items) will be reflected in the next month’s invoice;
4. the final invoice/credit note will be raised on the 1st of the month following the Goods’ removal;
5. In the event that the Minimum Period is complete at the time of the removal of the Goods a rental credit will be issued for any days unused in the previous month.
6. If the Goods are removed prior to the end of the Minimum Period, the relevant break clause charges under clause 12 will be applied where applicable.
7. Our rental charges will cease on the day following the removal of the final item of Goods from the Lease.
8. On expiry of the Minimum Period, invoices in respect of the subsequent hire charges will continue on a monthly basis.

7.4 Any queries relating to invoices must be raised by the Hirer within fourteen days of receipt of invoice and if no query is raised within such period, the Hirer shall be deemed to have accepted such invoice.

7.5 It is the responsibility of the Hirer to inform Roomservice when the Goods are no longer required at any point either within or following the Minimum Period and are ready for removal.

7.6 Should the Hirer require removal of part of the Goods prior to the expiry of the Minimum Period, any applicable break clause charge under clause 12 will be made for returned Goods on the next billing cycle following the removal of the Goods. Thereafter the rental will not include charges for these returned Goods.

7.7 Roomservice shall be entitled to charge interest on all sums which are overdue for payment at the rate of 4% per annum above the base rate of the Bank England from time to time accruing on a daily basis until payment is received in full in cleared funds, whether before or after judgment.

7.8 Roomservice shall be entitled to make reasonable charges for reminder notices for late payments.

7.9 The Hirer shall make all payments due under this Agreement without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise; and

1. invoices are payable upon receipt; and
2. any requests for extended payment terms must be made in writing.

7.10 Payment is accepted by recurring card payment facility, bank transfer or direct debit. All payments made direct to our bank account should be made out to:

Sort Code 20-00-00
Account Number 83478343
Account Name: CORT Business Services UK Limited T/A Roomservice by CORT

Bank Details:
Barclays Bank Plc
1 Churchill Place
London
E14 5HP

or to such other account as Roomservice may notify to the Hirer in writing from time to time.

7.11 Roomservice reserves the right to require that the Hirer provide a bond, guarantee or other such instrument of security in respect of Hirer’s payment obligations under this Agreement.

7.12 All hire charges are exclusive of any value added tax, for which the Hirer shall be additionally liable and the applicable rate from time to time.

7.13 Roomservice reserves the right to increase the hire charges at any time by one month’s written notice to the Hirer in the event of any increase in the costs incurred by Roomservice under this Agreement due to any factor beyond its reasonable control.

8. DUTIES OF THE HIRER

8.1 The Hirer shall during the continuance of this Agreement:-

1. take reasonable care of the Goods and use them for their proper purpose and, where relevant, in accordance with the manufacturer’s recommendations and instructions;
2. take such steps as are necessary to ensure the Goods are kept safe and not exposed to risk or damage;
3. not, in the opinion of Roomservice, to jeopardise the Goods or to permit the Goods to be placed in jeopardy;
4. maintain the Goods in good and substantial repair and condition (fair wear and tear excepted);
5. keep the Goods in the Hirer’s possession or control at the Property and not to move the Goods from the Property without the prior written consent of Roomservice;
6. not alter the Goods in any way or seek to make repairs or to reconfigure or modify the layout of the Goods without the previous written consent of Roomservice;
7. not re-hire, sell, mortgage, pledge, underlet, lend or otherwise deal with the possession of the Goods or any part thereof without the previous written consent in writing of Roomservice;
8. permit Roomservice, its servants, and agents subject to reasonable notice to have access to the Goods for the purposes of inspection or repair at all reasonable times;
9. notify Roomservice immediately of any material loss of or damage to the Goods; and
10. yield up the Goods to Roomservice on the termination of this Agreement in a condition equal to that as at the commencement of the hire (fair wear and tear excepted).

8.2 During the Hire Period, the Goods will be at the entire risk of the Hirer and the Hirer shall be liable to Roomservice for any and all loss or damage to the Goods or any part thereof from any cause whatsoever (fair wear and tear excepted) subject to clause 9.

9. INDEMNITY

9.1 The Hirer shall indemnify Roomservice in respect of:

1. all and any third party claims in connection with or arising out of the use or possession of the Goods by the Hirer, together with all costs and expenses relating thereto;
2. all loss or damage to the Goods that may occur during the Hire Period (fair wear and tear excepted) subject to clause 9.1(c).
3. Unless by prior agreement, all Leases include Damage Waiver Protection. If the Lease includes Damage Waiver Protection, the Hirer is not required to insure the Goods against loss or damage for the following perils: fire, lightning, explosion, storm, flood, escape of water from any tank, apparatus or pipe, impact or theft. Loss from theft requires evidence of there being forcible and violent entry/exit and a police crime number. Theft by collusion and accidental damage are specifically excluded.
4. If the Lease does not include Damage Waiver Protection, then the Hirer is required to insure the Goods for the perils listed in clause 9.1(c). Roomservice reserves the right to request written evidence that such insurance has been obtained by the Hirer.
5. The Hirer has the right to decline the Damage Waiver fee. In such case, evidence of alternative cover must be provided to Roomservice by the Hirer that names Roomservice as the beneficiary of any proceeds due to the loss of the Goods. Roomservice has the right to continue to charge the Damage Waiver fee until such evidence has been received.
6. The Hirer shall notify Roomservice immediately of any loss of or damage to the Goods as a result of an event listed above, and Roomservice will replace any damaged goods on a like‑for‑like basis within 5 working days.

9.2 The obligations of the Hirer under this clause 9 shall survive the termination of this Agreement.

10. WARRANTIES AND LIABILITY

10.1 The Hirer acknowledges that Roomservice is not the manufacturer of the Goods and that accordingly Roomservice gives no warranty or guarantee as to the quality of the Goods, their fitness for purpose or otherwise. Roomservice shall, where possible, assign to the Hirer the benefit of any warranty or guarantee given by the manufacturer or supplier of the Goods to Roomservice.

10.2 Roomservice warrants that:

1. it is the beneficial owner of the Goods and has the authority to enter into this Agreement in respect of the Goods; and
2. unless identified specifically as being of a contract standard, all Goods comply with the current regulations for domestic use only.

10.3 Anti‑tip restraints (for your fitting if desired) are also supplied with bedroom chests and wardrobes, for additional safety.

10.4 Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

10.5 The following provisions set out the entire liability of Roomservice (including any liability for the acts and omissions of its employees, agents or sub‑contractors) to the Hirer in respect of:

1. any breach of its contractual obligations arising under this Agreement; and
2. any representation, statement or tortious act or omission including negligence arising under or in connection with the Agreement.

10.6 Roomservice’s liability to the Client for:

1. death or injury or liability therefore resulting from Roomservice’s own or its employees’, agents’ or sub‑contractors’ negligence; and
2. all damage or liability incurred by the Client as a result of any fraudulent misrepresentation by Roomservice,

shall not be limited by any provision of these Conditions.

10.7 Subject to the provisions of clause 10.6 above, Roomservice’s entire liability in respect of any Event of Default shall be limited to damages of an amount equal to the aggregate of the charges paid by the Hirer under this Agreement.

10.8 Subject to clause 10.6 above, Roomservice shall not be liable to the Hirer in respect of any Event of Default for any type of-

1. special, indirect or consequential loss (even if such loss was reasonably foreseeable or Roomservice had been advised of the possibility of the Hirer incurring the same);
2. loss of profit; and/or
3. loss of business and/or goods; and/or
4. loss of contract; and/or
5. loss of goodwill; and/or
6. loss of use; and/or
7. any damage relating to the procurement by the Hirer of any substitute services.

10.9 If Roomservice are required to hang prints, mirrors, headboards or any other items that require fixing to the Property, it is the Hirer’s responsibility to ensure that the appropriate authority is gained from the landlord and to conduct any remedial works necessary to make good upon removal.

11. OWNERSHIP

The Goods shall at all times remain the property of Roomservice and the Hirer shall have no rights to the Goods other than as hirer and the Hirer shall not do or permit to be done any matter or thing whereby the rights of Roomservice in respect of the Goods are or may be prejudicially affected.

12. TERMINATION

12.1 An order may be cancelled prior to delivery without charge.

12.2 If the Hire is terminated for any reason prior to the expiry of the Minimum Period the Hirer shall, subject to clauses 12.3, remain liable for the whole of hire charges payable for the duration of the Minimum Period, notwithstanding early termination.

12.3 If the Hire is terminated for any reason prior to the expiry of the Minimum Period and a break clause is indicated as applying to the Furnishing Quotation, the Hirer shall remain liable for a break charge that is calculated as:

1. the balance of all outstanding hire charges from the removal date to six months after delivery of the Goods; together with:
2. 50% of the balance of all outstanding hire charges from six months after delivery of the Goods up to the Minimum Period.

12.4 If on termination of this Agreement the Hire Period exceeds the Minimum Period, the Hirer will be liable to pay to Roomservice hire charges calculated up to and including to the later of:

1. the recovery of the Goods by Roomservice; or
2. the date of termination or the date upon which any period of notice of termination shall expire.

12.5 On termination of this Agreement pursuant to clause 12, the Hirer shall no longer be in possession of the Goods with the consent of Roomservice and shall forthwith make the Goods available for collection by Roomservice. Without prejudice to any other rights of Roomservice hereunder, Roomservice or its authorised representatives may retake possession of the Goods and for this purpose may enter upon any premises where the Goods are kept.

12.6 The Hirer shall be responsible for all reasonable expenses incurred by or on behalf of Roomservice in ascertaining the whereabouts of or repossessing the Goods, and of any legal proceedings taken by or on behalf of Roomservice to enforce the provisions of this Agreement.

12.7 The termination of this Agreement pursuant to this clause 12 shall not affect the right of Roomservice to recover from the Hirer any sums due under this Agreement or damages for any breach thereof.

12.8 Roomservice may determine the Hire:

1. on giving one month’s notice in writing to the Hirer at any time after the expiry of the Minimum Period; or
2. at any time without notice if:
   1. the Hirer defaults in the payment of the hire charges or any other sums due to Roomservice under this Agreement;
   2. the Hirer fails to observe and perform the terms and conditions of this Agreement;
   3. on the making of a receiving or administration order against the Hirer or on the calling of a meeting of the Hirer’s creditors, executing any assignment of assets for their benefit, or in the event that the Hirer ceases to trade;
   4. upon the Hirer going into liquidation, whether voluntary or compulsory (except for the purpose of reconstruction or amalgamation), or suffering a receiver to be appointed over any of the Hirer’s assets;
   5. upon any distress or execution being levied against the Hirer.

13. CONFIDENTIALITY

It is expressly required, given the sharing of data, expertise, ‘know‑how’ and information is an investment between the parties to this Agreement and that a strict code of confidentiality must be maintained. Roomservice undertakes that it shall not divulge any information in respect of the Hirer’s business including that information within the terms of this Agreement. Similarly, it is a requirement of Roomservice that the Hirer may not share with or disclose to any other parties any information in respect of this Agreement.

14. DATA PROTECTION

14.1 How we use any personal data you give us is set out in our Privacy Notice at: https://www.cort.com/privacy-legal.

14.2 To the extent that the parties process any personal data under this Agreement, the parties agree to comply with all applicable requirements of the General Data Protection Regulation, and the Data Protection Act 2018.

15. GENERAL

15.1 A notice required or permitted to be given by either party to the other under this Agreement shall be in writing and addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.

15.2 No failure or delay by either party in exercising any of its rights under this Agreement shall be deemed to be a waiver of that right, and no waiver by either party of any breach of this Agreement by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

15.3 This Agreement is personal to the Hirer who shall not assign his rights or obligations hereunder without the prior consent of Roomservice.

15.4 If any provision of these Conditions is held by any court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.

15.5 The parties to this Agreement do not intend that any terms of the Agreement will be enforceable by virtue of the Contract (Rights of Third Parties) Act 1999 by any person that is not a party to it.

16. LAW AND JURISDICTION

This Agreement shall, in all respects, be governed by English law and the parties agree to submit any dispute or claim under it to the exclusive jurisdiction of the English Courts.

Section 2 - Hire agreement terms for consumers

TERMS AND CONDITIONS OF HIRE (“Conditions”):

You (the person hiring the Furniture) can find everything you need to know about us, Roomservice, and our Furniture on our website before you agree to hire our Furniture. Our company name is CORT Business Services UK Ltd and we shall be described as Roomservice or ‘us’ or ‘we’ in this Agreement. Before you enter into a contract with us, we will provide you with a Furnishing Quotation describing the costs of hiring our Furniture, important information within the quote together with this hire agreement. You should only confirm acceptance of this Agreement if you want to be legally bound by its terms.

TERMS OF A HIRE AGREEMENT REGULATED BY THE CONSUMER CREDIT ACT 1974

IMPORTANT - YOU SHOULD READ THIS CAREFULLY

YOUR RIGHTS:

The Consumer Credit Act 1974 is legislation to protect consumers, including where individuals hire goods on credit. The Consumer Credit Act 1974 places requirements on lenders to provide greater transparency in how credit is extended to consumers and to ensure that there is a fair balance between lenders and consumers. This Agreement is regulated under the Consumer Credit Act 1974.

If you would like to know more about the protection and remedies provided under the Act, you should contact either your local Trading Standards Department or your nearest Citizen’s Advice Bureau.

Roomservice is regulated by the Financial Conduct Authority for consumer hire activity only under firm reference number 736296.

1 TERMS AND CONDITIONS OF HIRE:

1.1 Words we use in this Agreement

To help you understand this Agreement, here are some words we use and what they mean:

“Agreement” means these Conditions, the Lease and any documents referred to in them.

“Approved Engineer” means someone who has been chosen or authorised by Roomservice to install, inspect, repair, or replace the Furniture.

“Damage Waiver Protection” means the cover which protects you from being charged for Furniture that are damaged due to fire, theft, or flood.

“Deposit” the deposit as specified in the Lease.

“Equipment” has the meaning given to it in the Lease.

“Furniture” means the items we provide to you. This includes electrical Equipment, accessories, furniture, and fittings listed in the Furnishing Quotation. It also covers any replacements, upgrades, or extra items we supply.

“Furnishing Quotation” a quotation describing the costs of hiring our Furniture and any other important information supplied by Roomservice prior to entering into this Agreement.

“Hire” means the provision of Furniture by Roomservice to the Hirer under this Agreement, whereby the Hirer is granted possession and use of the Furniture in return for payment, subject to these Conditions.

“Hirer” means the person or persons, business, or company renting the Furniture. This is the same as the customer named in the quotation and may also be referred to as “you” in this Agreement.

“Hire Period” the period commencing on the date on which the Furniture is delivered to the Hirer or its agents, continuing month to month until terminated in accordance with clause 12.

“Inventory” an inventory providing details of the Furniture.

“Lease” means a summary document that explains the key terms for each delivery of the Furniture including an accepted quotation and this Hire Agreement.

“Minimum Period” means the shortest period of time you agree to rent the Furniture, as shown in the Quotation and Lease under “Minimum Rental period”.

“Property” means the place where the Furniture will be delivered, as listed in the Furnishing Quotation and Lease.

“Roomservice” means Cort Business Services UK Limited incorporated and registered in the UK under company number 06448915 and whose registered office is situated at 28 Barwell Business Park, Leatherhead Road, Chessington, Surrey, KT9 2NY trading as Roomservice by CORT.

1.2 Headings

The titles of the sections in this Agreement are just there to help you find things easily. They do not change what the sections mean.

1.3 Which terms apply

This Agreement replaces any other terms even ones you might include in your order or other documents.

Any changes to this Agreement must be made in writing and agreed between us.

1.4 Order Acceptance

When you place an order for Furniture, you will rent the Furniture based on the terms in this Agreement. We accept your order by sending you a written confirmation.

2 HIRE

You agree to rent the Furniture from Roomservice, and Roomservice agrees to supply the Furniture to you. This rental is based on the terms in this Agreement and in the Lease.

3 HIRE PERIOD

The hire of the Goods will continue during the Hire Period until either you or Roomservice ends (terminates) it, as explained in Clause 12.

4 DELIVERY

4.1 Credit Checks

Before we can deliver the Furniture, we must first set your account up with us. To do this you will be asked to complete a credit check information form, and we will then carry out a credit check using a credit reference agency. You will also be required to complete online identity verification and you may be asked to supply financial documentation and/or proof of tenancy or home ownership to support your application.

4.2 Delivery Dates

Any delivery dates we give are estimates only. They depend on availability and may change.

4.3 Delays in Delivery

1. If there are any delays with delivery, Roomservice will not be responsible for any loss or costs you might face because of it.
2. If delivery is delayed because either: (a) we cannot access the Property, (b) there are security issues which you are responsible for, or (c) there is not enough space for the Furniture or for us to access with the Furniture and you have not given us at least two working days’ notice, we may charge you for any extra costs caused by the delay.

We may also charge you additional sums if: (a) you don't give us information we have asked for about how we can access your property for delivery, installation or to provide services; or (b) if you do not carry out the preparatory work for installation as agreed with us. These additional sums may be required to re-deliver the Furniture, or to reschedule services.

4.4 Inventory

1. When we deliver the Furniture, we will give you the Inventory.
2. If you are at the Property when the Furniture is delivered, please check the Furniture straight away. Please note in writing on the Inventory if any of the Furniture is damaged, missing, or not as expected, sign the Inventory, and hand it to the Roomservice delivery team.
3. If you are not present at the time of delivery and do not raise any concerns within seven days, we will assume the Furniture was delivered as listed.

5 ELECTRICAL EQUIPMENT

5.1 Installation of electrical Equipment

Roomservice will install any electrical Equipment listed in the Lease at the Property. We will make reasonable attempts to connect the electrical Equipment to nearby services. If extra work is needed, you must arrange and pay for qualified tradespeople to help with the installation.

5.2 Satellite and radio devices

Any satellite or radio Equipment we provide is only guaranteed to receive the channels or signals available at the time of delivery. No assurances are given in respect of future transmissions.

5.3 Repairs and breakdowns

If the electrical Equipment breaks down or does not work properly, you must tell Roomservice straight away. We will send an Approved Engineer to fix or replace it. You must not try to repair the electrical Equipment yourself or let anyone else do so.

5.4 Electrical Equipment repairs offsite

If any electrical Equipment needs to be examined or repaired, an Approved Engineer may take the electrical Equipment away from the property. Roomservice will then provide you with a similar replacement and install this as soon as reasonably possible.

5.5 Limits on our responsibility

Roomservice is not responsible for any loss or damage caused by Equipment breakdown, no matter the reason. This includes (but is not limited to) subscription fees you may have paid for TV or radio services. We also do not replace or repair recordable media (such as DVDs or USBs).

5.6 Licences and permissions

You must obtain and keep up to date any licences, permissions, or approvals needed to use the Equipment. If required, you must also obtain permission from your landlord, property owner, or their agent before we make any installations.

5.7 Batteries and bulbs

We will provide new batteries and light bulbs when we install the Equipment. You are then responsible for replacing them at your own cost. If you ask us to come out just to replace batteries or bulbs, we will charge you our standard re-visit fee (available on request).

6 DEPOSIT

6.1 You must pay the Deposit when you start your hire agreement.

6.2 We will keep your Deposit during the Hire Period. Once all Furniture is returned to us, we’ll

refund your Deposit within 14 days unless we need to make deductions.

6.3 We shall be entitled to use the whole or part of your Deposit to pay for any outstanding charges on the account (including outstanding rental fees, missing item fees, and damaged item fees).

7 HIRE CHARGES

7.1 Paying hire charges

You must pay your hire charges to Roomservice monthly in advance. You will receive an invoice at the beginning of each month which shall be payable upon receipt.

7.2 Initial payment before delivery

1. Before we deliver the Furniture, you will need to make an upfront payment which will typically include:

   1. one full month’s hire charge;
   2. the Deposit; and
   3. any agreed delivery and collection fees.

   This is subject to credit checks and (i) and (ii) of this clause 7.2 may vary.

2. We won’t deliver the Furniture until these payments are made in full and will not be responsible for any delays.

7.3 How rental charges work

1. Your first invoice will be raised on the 1st of the month following delivery and will cover rental from the delivery date to the end of the following month, plus the delivery and collection charges and the Deposit. The upfront payment that has been made should be deducted from this invoice and the balance paid.
2. Thereafter, invoices will be raised on the 1st of each month and will cover the next full month’s rental. This will continue until the end of the rental and/or the Furniture is removed/purchased.
3. Any changes in the Furniture (additional Furniture, exchanges, or returned Furniture) will be reflected in the next month’s invoice.
4. The final invoice/credit note will be raised on the 1st of the month following the Furniture’s removal.
   1. In the event that the minimum hire period is complete at the time of removal, a rental credit will be issued for any days unused in the previous month.
   2. If the Furniture is removed prior to the end of the Minimum Period, break clause charges under clause 12 will apply where applicable.
5. Our charges will cease on the day following the removal of the final item of the Furniture from the Lease.
6. If you continue to hire our Furniture after expiry of the Minimum Period, invoices for the ongoing hire will continue on a monthly basis.

7.4 Invoice queries

1. If you have any questions or concerns about an invoice, please let us know within 14 days of receiving our invoice.
2. All amounts due under this Agreement shall be paid in full without any set‑off, counterclaim, deduction, or withholding (except as required by law or where you have a legal right to do so under this Agreement or applicable consumer protection legislation).

7.5 Ending or changing your rental

1. If you no longer need the Furniture either during or after the Minimum Period, it is your responsibility to let us know when they are ready to be collected.
2. If you ask us to collect part of the Furniture before the Minimum Period ends, a break clause charge (see clause 12) may apply. This charge will appear on your final invoice after the Furniture is removed. Rental will no longer be charged on returned Furniture from the day after collection.

7.6 Interest on late payments

If we do not receive any payment you owe us, we are entitled to charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

7.7 Late Payment Notices

Roomservice shall be entitled to make reasonable charges for reminder notices for late payments.

7.8 Paying your invoice

1. Invoices are payable upon receipt. You can pay by recurring card payment facility, bank Invoices are payable upon receipt. You can pay by recurring card payment, bank transfer, or direct debit. Our bank account details are:

   Sort Code: 20-00-00

   Account Number: 83478343

   Account Name: CORT Business Services UK Limited T/A Roomservice by CORT

   Bank Details:
   Barclays Bank Plc
   1 Churchill Place
   London
   E14 5HP

   or to such other account as Roomservice may notify the Hirer in writing from time to time.

2. We won’t ask you to provide a bond or guarantee unless it’s absolutely necessary and We will not ask you to provide a bond or guarantee unless it is absolutely necessary and we've explained why.
3. All hire charges exclude VAT unless we clearly say otherwise. If the VAT rate changes during your hire period, we’ll adjust your charges to reflect the new rate.

7.9 Joint and several liability

Where the Hirer comprises more than one person, those persons shall be jointly and severally liable for their obligations under this agreement.

8 DUTIES OF THE HIRER

8.1 While you are renting the Furniture, you agree to:

1. take good care of the Furniture, use the Furniture properly, following any instructions from the manufacturer, if provided;
2. keep the Furniture at the property we have delivered them to, and to not move them elsewhere without our written permission;
3. not alter, modify, enhance, repair, or rearrange the Furniture (reasonable rearrangement for moveable Furniture is permitted) without asking us first and obtaining our written permission;
4. not rent out, sell, or give away any item of Furniture or let anyone else use the Furniture without our written permission;
5. allow us or our representatives to inspect or repair the Furniture during working hours, with adequate notice. If you do not allow us to enter when we have arranged an inspection, you may be charged a reasonable call out fee;
6. tell us straight away if any item comprising the Furniture is lost or seriously damaged; and
7. return the Furniture at the end of the Agreement in the same condition it was in when delivered (except for normal wear and tear).

8.2 Responsibility for the Furniture

During the hire period, you are responsible for looking after the Furniture.

9 RESPONSIBILITIES FOR LOSS OR DAMAGE

9.1 You are responsible for using the Furniture in a safe and reasonable manner. If someone else (a third party) makes a claim against us because of how the Furniture has been used whilst under your care, we will require that you cover the costs if you are at fault. This responsibility will continue even after your hire agreement ends for a period of 6 years as this is the period under which we may receive a claim.

9.2 You are responsible for any loss or damage to the Furniture during the hire period, except for normal wear and tear. If any of the Furniture is lost or damaged due to misuse or lack of care, you will need to pay for repair or replacement. Where refurbishment or professional cleaning is needed, we will charge you for these services. If cleaning or refurbishment is not enough to restore the Furniture, a replacement fee will apply.

9.3 Your Lease will automatically include the cost of Damage Waiver Protection. Therefore, you do not need to insure the Furniture against loss or damage from risks like fire, flood, theft (with evidence) or storm damage while in your care. However, theft by collusion and accidental damage are not covered and you will be responsible for these items.

9.4 If you wish to exclude Damage Waiver Protection, you must first seek our approval, and must insure the Furniture against the risks listed in clause 9.3 above. You will need to provide proof of insurance that names Roomservice as the beneficiary. We will charge the Damage Waiver fee until we receive that proof.

9.5 If any item of Furniture is lost or damaged due to one of the listed risks, please tell us immediately. We will replace the affected item(s) of Furniture with similar ones and will aim to do this within 5 working days.

9.6 If Roomservice is asked to hang prints, mirrors, headboards, or any other items that need to be fixed to the Property, it is the Hirer’s responsibility to obtain the necessary permissions from the property owner. You are also responsible for any repairs needed to restore the Property after the Furniture is removed.

10 WARRANTIES AND LIABILITY

10.1 You acknowledge that Roomservice is not the manufacturer of the Goods. As such Roomservice does not provide a separate guarantee about the quality or suitability of the Goods. However, if the manufacturer or supplier has provided a warranty, Roomservice will pass that benefit on to you where possible. This does not affect your statutory rights under the Consumer Rights Act 2015.

10.2 Roomservice warrants that:

1. it is the beneficial owner of the Furniture and has the authority to enter into this Agreement in respect of the Furniture; and
2. unless identified specifically as being of a contract standard, all items of Furniture comply with the current regulations for domestic use only.

10.3 This Agreement relates to the hire of the Furniture for temporary use. Any services provided (such as delivery, installation, or cleaning) are incidental to the hire of the Furniture.

10.4 Anti-tip restraints (for your fitting if desired) are also supplied with bedroom chests and wardrobes, for additional safety.

10.5 Roomservice does not limit its responsibility for death or personal injury caused by our negligence or fraud or fraudulent misrepresentation. However, we do not compensate you for all losses we may cause. We are not responsible for losses you suffer caused by us if the loss is:

1. Unexpected. If it was not obvious that the loss would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable); or
2. Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
3. Not personal. We are not responsible for losses that are related to a business you are part of, including loss of profit, loss of business, or loss of opportunity.
4. Indirect or consequential losses, including loss of goodwill, loss of data, or reputational damage.

Consequential loss means losses that happen as an effect of the problem we have caused, not the immediate and direct result.

11 OWNERSHIP

The Furniture remains the property of Roomservice at all times. You do not own the Furniture and may only use it as part of this Agreement. You must not do anything that could affect Roomservice’s ownership or rights over the Furniture.

12 TERMINATION

12.1 Your Right to Cancel – The Cooling-Off Period

1. You can cancel your order at any time before delivery and you won’t be charged.
2. You have the right to cancel within 14 calendar days from the date the Furniture is installed. This is known as the Cooling-Off Period.
3. To exercise your right to cancel during the Cooling Off period you must contact us within 14 days of receiving the last email, letter or telephone call from us. You do not need to give a reason why you wish to cancel, simply contact us.
4. We will arrange to collect the Furniture and any delivery fees already paid will not be refunded.
5. Once the cooling-off period has ended, you can end your Agreement at any time by giving us at least one month’s written notice and the charges that will apply depend on the Minimum Period as set out in clause 12.2 (b) below.

12.2 Ending the Agreement before the end of the Minimum Period

1. If the Agreement is terminated for any reason before the end of the Minimum Period, you will remain responsible for the whole of the hire charges payable up until the end of the Minimum Period, subject to the below clause 12.2 (b).
2. If the Agreement is terminated for any reason before the end of the Minimum Period and a break fee applies, as provided under your Lease, this will be calculated as follows:
   1. the balance of any charges payable under your Agreement for the period of 6 months following delivery; and
   2. 50% of the balance of any charges payable under your Agreement for the period from 6 months following delivery to the end of the Minimum Period.

12.3 Ending the Agreement after the end of the Minimum Period

1. If your Agreement ends and you've had the Furniture for longer than the Minimum Period, charges will apply up to and including the date on which we collect the Furniture and no break charge will be applicable.
2. Once the Agreement ends, you are no longer allowed to keep the Furniture. You must make the Furniture available for us to collect. If needed, we (or someone acting on our behalf) may enter the property to retrieve the Furniture, in line with legal requirements. This means we will:
   1. serve any notices required under the Consumer Credit Act 1974 before taking action;
   2. obtain a court order or warrant if legally required;
   3. ensure entry is carried out peaceably and during reasonable hours.
3. If we need to locate or collect the Furniture, or take legal steps to do so, you may be responsible for reasonable costs we incur.
4. Ending the Agreement doesn’t affect our right to recover any money owed or take further action to recover the Furniture if needed which will be at your costs where this is reasonable.

12.4 Roomservice may end the Agreement:

1. With one month’s written notice at any time after the expiry of the Minimum Period; or
2. Immediately, without notice, if:
   1. You fail to pay hire charges or other amounts due.
   2. You breach any terms of the Agreement.
   3. You become bankrupt, enter into an Individual Voluntary Arrangement, or any similar insolvency arrangement
   4. Legal action is taken against you (such as seizure of assets or enforcement of debts).

13 CONFIDENTIALITY

Both you and Roomservice agree to keep all shared information confidential. This includes any personal details, business information, or anything related to this agreement. Roomservice will not share any information about you or your rental without your permission. Likewise, you must not share any details about this agreement or Roomservice with others without written consent.

14 DATA PROTECTION

14.1 How we use any personal data you give us is set out in our Privacy Notice at https://www.cort.com/privacy-legal.

14.2 To the extent that the parties process any personal data under this Agreement, the parties agree to comply with all applicable requirements of the General Data Protection Regulation, and the Data Protection Act 2018.

15 DISPUTES

15.1 You have several options for resolving disputes with us.

Our complaints policy. Our Complaints Manager: https://www.roomservicebycort.com/about-us/complaints-procedure will do their best to resolve any problems you have with us or the Furniture as per our Complaints policy.

Resolving disputes without going to court Should you be unhappy with the outcome and the nature of your complaint in relation to the Agreement you may contact the Financial Ombudsman Service, following which if you're not satisfied with the outcome you can still go to court.

You can go to court. This Agreement is governed by English law. Wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

15.2 Other important terms apply to our contract

We can transfer our contract. We can transfer our contract with you to a different organisation that will take responsibility for providing the Furniture. If we do this, your rights under this contract will stay the same.

We will tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the Agreement.

You cannot transfer your contract with us to someone else.

Nobody else has any rights under this contract.

This Agreement is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply.

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later.

We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.